{"id":1895,"date":"2025-08-05T11:38:14","date_gmt":"2025-08-04T23:38:14","guid":{"rendered":"https:\/\/tetaioawatea.org.nz\/?page_id=1895"},"modified":"2025-08-05T12:21:09","modified_gmt":"2025-08-05T00:21:09","slug":"kia-hohou-nei-te-rongo","status":"publish","type":"page","link":"https:\/\/tetaioawatea.org.nz\/en\/policies\/kia-hohou-nei-te-rongo\/","title":{"rendered":"Responding to Difficulties"},"content":{"rendered":"
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\u201cKo te wh\u0101inga matua kia hohou nei i te rongo hei whakapiki ora, hei whakapiki mauri kia aio te noho ki te ao t\u016broa nei\u2026\u201d<\/em><\/strong><\/p>\n\n\n\n

Hohou<\/strong> = to bind together, lash<\/p>\n\n\n\n

hou <\/strong>= new, fresh, to enter<\/p>\n\n\n\n

rongo<\/strong> = to listen, feel, taste, smell, perceive, peace, reconciliation<\/p>\n\n\n\n

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Why do we have this policy? <\/strong><\/p>\n\n\n\n

\u201cHe aha te mea nui o te ao? He tangata he tangata he tangata\u2026\u201d <\/em><\/strong>– Meringaroto, puhi n\u014d Te Aup\u014duri. Circa 1820s.<\/em><\/p>\n\n\n\n

Our relationships with Iwi, Hapu, wh\u0101nau and hapori are the most important thing. Through these relationships the waka of Te Tai o Awatea pulls closer distant shores of taonga tuku iho and m\u0101tauranga for the benefit of wh\u0101nau and community. Te Tai-o-Awatea continues to learn and grow, delivering te reo M\u0101ori programmes and activities that seek to strengthen the local community.<\/p>\n\n\n\n

We hope that through our interactions, all wh\u0101nau are uplifted in their mana motuhake and hauora and we work hard to ensure all our communications and relationships are tika and pono, and based on manaakitanga and aroha. <\/p>\n\n\n\n

We intend for all our interactions and relationships from all kaimahi and Poari to be based on our values, however we realise there may be times when despite our best efforts, difficulties arise. This policy and the procedures that follow lay down the pathway we will follow in such situations where our face to face communications have not produced the ideal outcome.<\/p>\n\n\n\n

Our Values:<\/strong><\/p>\n\n\n\n

Co-operation \u2013 working together to produce good outcomes, <\/p>\n\n\n\n

Relationships are based on \u2018high trust\u2019<\/p>\n\n\n\n

Love and compassion towards others <\/p>\n\n\n\n

Be flexible and good at heart <\/p>\n\n\n\n

Be true to the purpose of working together <\/p>\n\n\n\n

Maintain peace throughout <\/p>\n\n\n\n

Who is this policy for?<\/strong><\/p>\n\n\n\n

This policy and procedures is for anyone who has experienced difficulty through their engagement with Te Tai o Awatea. It enables anyone to raise an issue or difficulty with any member of Te Tai o Awatea- volunteers, Poari, kaimahi or program providers.<\/p>\n\n\n\n

Examples of difficulties might include actions or decisions made by Te Tai o Awatea, processes not being managed well (or at all), disagreements, unprofessional or upsetting behaviour, or delays or failure to communicate.   <\/p>\n\n\n\n

The procedures attached set out the pathway to follow if hui kanohi-ki-te-kanohi is not successful, or for whatever reason, seems inappropriate. If the difficulty relates to a tamariki or rangatahi it may be more appropriate to follow Te Tai o Awatea\u2019s Safeguarding Children policy.<\/p>\n\n\n\n

What we commit to do.<\/strong><\/p>\n\n\n\n

We are committed to resolve difficulties as soon as they arise or are brought to our attention. We will act in line with our values and with integrity and will always follow these procedures no matter what the situation. We will make sure the person raising the difficulty with us is treated fairly, has the opportunity to be heard, and we will ensure the difficulty remains confidential to the parties involved.  <\/p>\n\n\n\n

Related relevant policies and legislation <\/strong><\/p>\n\n\n\n